nuipass Terms of Use

1. Definitions

• "Service": the nuipass app, the website (nuipass.com), the AR link pages and related services we provide.
• "User": anyone who uses the Service, including people who open an AR link in a browser.
• "Registered User": a User who has registered under Section 4.
• "Plush": a plush toy a Registered User adds to the Service.
• "User Content": information a Registered User adds, captures or saves in the Service (plush names and profiles, scan videos, the 3D models (.spz) and preview images the Service creates, travel photos, room decorations and so on).
• "Passport": the 3D model made by scanning a plush, and its record.
• "AR Link": a link a Registered User creates that lets others view a plush’s 3D model in a browser for a limited time.
• "Paid Items": consumable in-app items such as "Scan tickets" and "Fluff".
• "Fluff": points (in-app currency) that can only be used within the Service.
• "nuipass Plus": the Service’s auto-renewing subscription.
• "Store Providers": Apple Inc., which operates the App Store, and Google LLC, which operates Google Play, and their affiliates.

2. Agreement and minors

• By using the Service, you agree to these Terms.
• If you are a minor, use the Service with the consent of a parent or legal guardian. Purchasing Paid Items or nuipass Plus also requires their consent.
• If a minor falsely claims to have consent or to be an adult when purchasing, the purchase cannot be canceled on those grounds.

3. Changes to these Terms

• We may change these Terms where the change is in the general interest of Users, or is reasonable in light of its necessity and content, in accordance with the Civil Code of Japan.
• We will announce the change and its effective date on this page and in the Service before it takes effect.
• If you use the Service after the effective date, you are deemed to have agreed to the changed Terms.

4. Registration

• To use the Service, sign in with your Apple or Google account or your email address and follow our registration steps.
• We may refuse a registration, without giving reasons, if the information is false or incomplete, the applicant has violated these Terms before, or we otherwise consider it inappropriate.

5. Your account

• You are responsible for managing your account, including the Apple or Google account or email address you sign in with.
• We treat any action taken with your account as taken by you.
• If you notice unauthorized use of your account, contact us right away and follow our instructions.

6. Scans and 3D models

• A scan is a video you film while slowly circling your plush. The video is sent to our servers to build a 3D model.
• The video is used only to build the 3D model and is deleted from our servers once the model is made (or once processing ends, if it fails).
• Results depend on lighting, background, the plush’s material and more. We do not guarantee that a 3D model looks exactly like the real plush, or that one can always be made.
• What happens when a 3D model can’t be made (rescans, Scan tickets and so on) is shown in the Service.

7. What you may scan, and content rules

• You may only scan plush toys you own, or plush toys whose owner has given you permission.
• Do not scan people or animals (including pets). When filming, try to keep other people’s faces and anything that identifies someone (addresses, name tags and so on) out of the shot.
• Plush names, travel photos and other User Content must not include anything illegal, obscene or violent, or anything that infringes others’ rights (copyright, trademarks, publicity, privacy and so on).
• Use 3D models and photos of items others hold rights to (such as character plush toys) for personal enjoyment only. Do not sell, distribute or otherwise use them beyond personal use without the rights holder’s permission.
• We may delete User Content, or stop AR Links, without notice if we determine that they violate or may violate this section.

8. AR Links

• When you create an AR Link, anyone who has the link can see the plush’s name, your display name and the plush’s 3D model in a browser, without the app, until the link expires (after 24 hours or 7 days) or you stop it. If you allow photos, people who receive the link can take and save photos with the plush.
• People who receive an AR Link can forward it to others. Please keep this in mind and only send links to people you trust. You can stop a link at any time in the app, even before it expires.
• We cannot control, and are not responsible for, photos taken by recipients or how a forwarded link is used.
• When an AR Link is opened, the camera image is used only in that device’s browser and is never sent to our servers.
• You receive a notification the first time your AR Link is opened.

9. Paid Items and Fluff

• Scans that turn your plush into 3D use "Scan tickets": 5 to welcome a new plush and 2 for an extra scan of a plush you already have. Tickets are used when you send the video and refunded if the 3D can’t be made. You get 5 to start. Scan tickets are consumable in-app items, and nuipass Plus includes 5 every month.
• "500 Fluff" (500 Fluff, ¥480 tax included) is a consumable in-app item. You can also get Fluff for free, for example by signing in. Fluff can only be used in the Service to get furniture, snacks, outfits and so on.
• Fluff cannot be exchanged for cash or other points and is non-refundable (unless refunds are required by law). It cannot be transferred or lent to another account. The expiry of Fluff is [TO CONFIRM].
• Paid Items are charged to your Store Provider account when the purchase is confirmed and are granted as soon as the purchase completes.
• If you delete your account, any unused Scan tickets and Fluff are lost and cannot be restored.

10. nuipass Plus

• nuipass Plus is an auto-renewing subscription of ¥480 per month or ¥4,800 per year (tax included in Japan; local prices vary) offered through the App Store or Google Play.
• Benefits include 5 Scan tickets each month, double the daily Fluff and anything else shown in the Service. The monthly Scan tickets are given the first time you open the app each month.
• New subscribers may be offered a 7-day free trial. Unless you cancel at least 24 hours before the trial ends, it automatically converts to a paid subscription and you are charged when the trial ends.
• Payment is charged to your Store Provider account at confirmation of purchase (or when the free trial ends), and the subscription renews and is charged automatically every period (month or year) until you cancel. Renewal is charged within 24 hours before the end of the current period.
• You can cancel at any time in your App Store or Google Play subscription settings. The subscription renews automatically unless canceled at least 24 hours before the end of the current period. After canceling, you keep the benefits until the end of the period you paid for.
• There are no prorated refunds for canceling mid-period. Refunds follow each Store Provider’s policies; we cannot refund purchases made through a Store Provider directly.
• Deleting your account does not cancel your subscription. Cancel it in the store first.
• We may change the price or contents of nuipass Plus. We will announce price increases at least 30 days before they take effect and follow the Store Providers’ procedures.
• Passports already issued and your User Content remain after nuipass Plus ends.

11. Personal information

We handle personal information according to the nuipass Privacy Policy.

12. Prohibited conduct

When using the Service, you must not:

• Violate laws or public order, or engage in criminal activity
• Scan plush toys you don’t own or don’t have permission for, or scan people or animals
• Infringe the intellectual property, publicity, privacy or other rights of us, other Users or third parties
• Harass, defame, threaten, discriminate against or impersonate others
• Add obscene, violent or otherwise inappropriate names or images, or send them through AR Links
• Place excessive load on, gain unauthorized access to, or interfere with our servers or networks
• Reverse engineer, modify or copy the Service or its 3D models (except personal use of your own User Content)
• Obtain Paid Items, Fluff or benefits by fraudulent means, or buy, sell, transfer or lend accounts or Fluff
• Use the Service for commercial purposes without our permission
• Anything else we reasonably consider inappropriate

13. Rights

• Intellectual property rights in the Service (including the app, characters and the designs of furniture, snacks and so on) belong to us or our licensors.
• Rights in User Content belong to you (or the original rights holder). You grant us a free license to use your User Content as needed to provide the Service (storing it, creating 3D models and previews, showing it to you, and showing it through AR Links you create).
• We never publish your User Content without your consent, except through AR Links you create.

14. Changes, suspension and termination of the Service

• We may change the Service or suspend it temporarily without notice (for maintenance, outages, natural disasters and so on).
• We may end the Service. If we do, we will give reasonable advance notice. Remaining Paid Items and Fluff will be handled as required by law.

15. Suspension and removal

If you violate these Terms, or if we consider it necessary, we may suspend your use of the Service, stop your AR Links or remove your registration without notice. We are not liable for any resulting damage.

16. Leaving the Service

You can delete your account at any time in the app under Settings › Delete account. All your data — plush, Passports (3D models), travel photos, AR Links, Fluff, Scan tickets and so on — is deleted and cannot be restored. Cancel any nuipass Plus subscription separately in the store.

17. Disclaimer

• We do not guarantee that the Service fits your particular purpose, gives the results or accuracy you expect, or is free of defects.
• We are not liable for damage arising from your use of the Service, except in cases of our intent or gross negligence.
• Where we are liable under the Consumer Contract Act of Japan or otherwise, except in cases of our intent or gross negligence, our liability is limited to the amount you paid for the Service in the month the damage occurred, and excludes damage arising from special circumstances.
• We are not liable for disputes between Users, or between Users and third parties (including those arising from forwarded AR Links).

18. No assignment

You may not assign or pledge your position, rights or obligations under these Terms without our written consent. If we transfer the business of the Service, we may transfer our position, rights and obligations under these Terms and your information to the transferee, and you agree to this.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in effect.

20. Contact and notices

Contact us at nuipass@hoshikaru.com. We give notices to Users in the Service, on this page, or by other means we consider appropriate.

21. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Tokyo Summary Court or the Tokyo District Court has exclusive jurisdiction in the first instance over disputes about the Service.

Supplementary provision

Established and effective October 18, 2026.