Contact

For questions, bug reports or data deletion requests about nuipass, email nuipass@hoshikaru.com. We usually reply within 3 business days.

For bug reports, please include your device and OS version, what happened and the steps to reproduce it. If a 3D model didn’t turn out well, you can rescan from the plush screen in the app.

You can stop an AR Link at any time from the plush screen in the app.

You can delete your account and all your data at any time in the app under Settings › Delete account.

To cancel nuipass Plus, use your device’s store settings (iPhone: Settings › Apple ID › Subscriptions; Android: Google Play › Payments & subscriptions). For refunds, contact Apple or Google.

Operated by Hoshikaru LLC (Shibuya Dogenzaka Tokyu Bldg. 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan)